Information We Collect
When you contact us or request service, we collect the information you give us directly. That includes your name, phone number, email address, and the service address where the work will be done.
We also collect details about your garage door issue, such as the type of door, the problem you are experiencing, and any appointment preferences you share. If you pay by card, our payment processor handles your payment details; we do not store full card numbers on our systems.
When you browse our website, we automatically collect certain technical information. This includes your IP address, browser type, device type, pages you visit, and the time and date of your visit.
How We Use Information
We use your information to schedule your service call, send a technician to your home, and complete the repair. We also use it to provide an upfront price before work begins and to follow up after the job to make sure everything works the way it should.
We may use your contact details to send appointment reminders, service updates, and occasional offers related to garage door repair and maintenance. You can opt out of marketing messages at any time.
We use website usage data to understand how people find us and to improve our site. This helps us show up when Wilmington homeowners search for garage door help.
Cookies and Tracking
Our website uses cookies and similar technologies to keep the site working properly and to remember your preferences. Cookies are small files stored on your device that help us recognize you on return visits.
We also use cookies for analytics and advertising. These cookies help us see which pages are popular and measure how well our online ads perform. You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to track website traffic and user behavior. These tools collect information sent by your browser as part of a web page request, including your IP address and pages visited.
We may also use third-party scheduling, chat, or review platforms to help you book service and share feedback. These providers have their own privacy policies, and we encourage you to review them. We only share the information needed for these tools to work.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as payment processors, scheduling software, and email or text message platforms.
We may disclose your information if required by law, to respond to legal requests, or to protect the rights, property, or safety of Delaware Express Garage Door Service, our customers, or others.
If we ever merge with or are acquired by another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically kept for several years so we can honor warranties and look up past work.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees and contractors who need it to do their jobs.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct inaccurate information or delete your information, subject to certain legal exceptions.
If you would like to exercise any of these rights, please contact us using the information below. We will respond within a reasonable timeframe. You can also opt out of marketing communications at any time by following the instructions in those messages.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new policy on this page and update the effective date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.